Risk Operations Specialist, Onboarding
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will drive operational initiatives related to underwriting, customer risk management, and fraud. You will develop and execute the risk underwriting policy used to onboard new businesses to the corporate card and bill pay products, build monitoring dashboards, partner with product and engineering on risk tooling, research emerging fraud trends, and handle customer application support by phone and email. The role follows a Sunday–Thursday workweek.
Requirements
- Minimum 1-2 years of experience in Underwriting, Credit Risk Management or Fraud Risk Management
- Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
- Excellent written and verbal communication skills
- Strong background in customer support via email
- Investigative and critical thinking skills
- BA/BS from an accredited university
- Ability to work weekends from Sunday - Thursday
- Experience integrating AI into your daily work
Responsibilities
- Develop and execute risk underwriting policy for onboarding new business across corporate credit card and bill pay products
- Build and maintain monitoring dashboards for underwriting outcomes, processes and losses
- Partner with product and engineering to build risk tooling that increases operations efficiency
- Research emerging underwriting and fraud trends to improve decisioning systems and policies
- Manage customer support requests on applications over phone and email while managing credit and fraud risk
- Identify emerging risks and use AI and automation to improve decision quality and efficiency
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
- Equity