Global After Sales Manager / Senior Manager
Bitdeer is a NASDAQ-listed company specializing in Bitcoin mining, AI cloud services, and data center operations. They provide comprehensive mining solutions, AI development services, and operate seven global data centers with a significant portion of their energy being carbon-free.
About Bitdeer Technologies Group
Bitdeer is a high-performance computing platform that specializes in Bitcoin mining and AI cloud services. The company constructs and operates numerous cutting-edge data centers globally, including one of North America's largest, with a focus on using clean energy. Their product offerings include SEALMINER, which are high-performance and efficient chips; Cloud Mining services that allow users to participate in mining remotely; and Minerbase, a mobile intelligent cooling system. In addition to their crypto-focused services, Bitdeer is expanding into the AI sector by providing high-performance computing for AI/ML acceleration using NVIDIA DGX H100s, offering turnkey AI datacenter solutions, and developing an end-to-end AI application sharing ecosystem. They cater to both individual and institutional clients with a range of services like after-sales support, a hash rate market, and data center support.
Skills
About the Role
You will lead and develop the after-sales service organization supporting mining hardware and solutions. You will oversee customer support operations, RMA and repair services, field service activities, and service delivery performance through a team of supervisors, engineers, and specialists. You will drive operational excellence, customer satisfaction, and service quality while partnering closely with Sales, Product, Engineering, Supply Chain, and Operations teams.
Requirements
- Bachelor's degree in Engineering, Business, Operations Management, or a related field
- 8+ years of experience in after-sales service, customer support operations, technical service, or service delivery management
- Proven experience leading and developing service teams in a hardware, technology, data center, telecommunications, semiconductor, or mining equipment environment
- Strong leadership, stakeholder management, and operational excellence skills
- Experience managing customer escalations and service performance at an organizational level
- Exceptional interpersonal and correspondence skills
- Analytical and proactive approach to challenges
- Highly organized with a background in coordinating concurrent technical audits and managing urgent priorities
Responsibilities
- Lead the after-sales service strategy for mining hardware and software solutions
- Oversee installation follow-ups, performance optimization, and preventive maintenance schedules for mining rigs
- Collaborate with engineering teams to troubleshoot complex hardware/software issues
- Develop and maintain a knowledge base of best practices for mining efficiency, energy optimization, and equipment longevity
- Build strong client relationships through performance reviews, operational audits, and proactive solution recommendations
- Track and analyze service metrics to identify trends and improvement opportunities
- Train and mentor the after-sales support team
Benefits
- Attractive welfare benefits
- Training and mentoring opportunities