Driver Support Team Lead
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You will play a critical role in ensuring safety and effective risk management across operations. You'll lead and develop a team of Incident Management Operations specialists while driving operational excellence across processes and systems. You'll combine hands-on team leadership with ownership of cross-functional initiatives that improve how incidents are managed across the organization. This is an in-person role with evening working hours, approximately 3pm to 11:30pm CT.
Requirements
- 3 years+ of team management experience ideally in a safety-sensitive live operations role
- Excellent judgment, ability to remain calm and make sound decisions under pressure
- Independent, self-starter that knows when to escalate
- Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
- Meticulous and vigilant, with a high level of attention to detail
- Problem solver mindset, not accepting the status quo and always looking for creative solutions
- Excellent communicator with a knack for always finding the right tone
- Exceptional team player who can quickly contribute to cross-functional teams
- Successful completion of a drug test is necessary for employment
Responsibilities
- Lead, coach, and develop a team responsible for managing incident investigations and complaints, ensuring a consistently high standard of performance
- Monitor team performance metrics and partner with agents and cross-functional teams to drive continuous improvement
- Identify skill gaps and training needs, and implement targeted development initiatives to strengthen team capabilities
- Serve as an escalation point for complex, sensitive, or unprecedented issues, exercising strong judgment under pressure
- Identify gaps and inefficiencies in existing incident management processes and proactively drive improvements
- Work cross-functionally to improve workflows and build new processes that enhance quality, speed, and scalability
- Ensure consistent adoption and adherence to Incident Management Operations (IMO) processes across all teams, including those handling incidents locally
Benefits
- Medical plans
- 401K matching