General Manager
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You will manage a first-of-its-kind intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will follow a playbook; you will be building the plane while flying it, in a challenging people-facing role spanning entrepreneurship, business development and operations management. You will oversee daily operations, mentor a team, build relationships with partners and the community, and use data to continuously improve service quality.
Requirements
- Experienced operations manager with at least 6-10 years of experience and a Bachelor's degree
- Independent self-starter who thrives in fast-paced environments and is comfortable with a high level of responsibility
- Savvy and tactful communicator
- Desire to foster a culture committed to world class customer service
- Detail-oriented executor who thrives operating autonomously
- Experienced and exceptional leader with extensive experience leading support teams
- Flexible and adaptable to rapid change
- Proven track record of managing teams (at least 3-5 years) and developing people
- Effective at managing multiple tasks simultaneously; can delegate, prioritize, and take responsibility
- Problem solver who looks for creative solutions
Responsibilities
- Manage the on-site daily operations of Via's service on behalf of the partner
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
- Manage and mentor the on-site team of dispatchers and shift managers
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via's external partners
- Develop clear metrics for the team and provide visibility into results against KPIs and priorities on a weekly basis
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment
Benefits
- Free medical plans
- 401K matching