Field Operations Contractor
Blackbird Labs, Inc. operates a restaurant loyalty and payments platform, including the Blackbird dining app and Flynet onchain transaction network.
Funding history
Investors
About Blackbird Labs, Inc.
Blackbird connects restaurants and diners through check-in payments, rewards, memberships, reservations, and $FLY loyalty points. Its Flynet product is an Ethereum Layer 3 network built for restaurant-industry transactions and applications.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Support Blackbird Labs' New York City market rollout by installing the platform, onboarding restaurant partners, configuring hardware and software, training staff, troubleshooting issues in real time, and maintaining product adoption and partner satisfaction after launch. This is a three-month contract with potential continued engagement based on performance and market growth.
Requirements
- Hospitality industry experience, including restaurants, technology vendors, or POS providers
- Technical proficiency and ability to learn new systems quickly
- Organization and a hands-on approach
- Strong communication and ability to build rapport with operators and staff
- Flexible availability for changing field needs, including some early mornings and evenings
- Current residence in New York City
- Reliable access to transit
Responsibilities
- Coordinate on-site installations and onboarding for new restaurant partners
- Set up hardware and software according to site-specific requirements
- Train and retrain front-of-house staff and management on product usage and best practices
- Act as a trusted point of contact for operators during and after launch
- Troubleshoot issues in real time and relay insights to the internal team
- Help maintain post-launch product adoption and partner satisfaction
Benefits
- Target hourly compensation of $25–$35 based on experience
- Three-month contract with potential for continued engagement depending on performance and market growth