Field Operations Contractor
Blackbird Labs operates Blackbird, a restaurant loyalty and payments app. Diners tap in and pay at participating restaurants to earn and spend $FLY rewards, while restaurant partners participate in its dining network.
Funding history
Investors
About Blackbird Labs, Inc.
Blackbird Labs operates a dining loyalty and payments platform for restaurant lovers and participating restaurants. Through the Blackbird app, diners can tap in at restaurants, pay with Blackbird, earn $FLY rewards, use a non-custodial Blackbird wallet, and access Blackbird Club benefits such as higher reward rates, priority reservations, and events. The company serves restaurant diners and restaurant partners across its supported markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support the New York City market rollout by installing the platform, onboarding restaurant partners, configuring hardware and software, training staff, troubleshooting issues in real time, and helping maintain product adoption and partner satisfaction after launch.
Requirements
- Hospitality industry experience
- Technical proficiency
- Ability to learn new systems
- Organization
- Strong communication
- Flexible availability
- Current residence in New York City
- Reliable access to transit
Responsibilities
- Coordinate on-site installations and onboarding for restaurant partners
- Set up hardware and software according to site requirements
- Train and retrain front-of-house staff and management
- Act as a point of contact for operators during and after launch
- Troubleshoot issues in real time
- Relay field insights to the internal team
- Support post-launch product adoption and partner satisfaction