Field Officer
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Manage product rollouts in Cameroon, build and train local agent networks, recruit and onboard users, oversee distribution and marketing, monitor agent cash and float availability, assess performance and risk, manage underperforming agents, and champion customer service.
Requirements
- Fluent French.
- Good command of an additional local language.
- Medium-level English.
- At least 2 years of relevant experience managing an agent network in Cameroon.
- At least 1 year of experience managing field-based teams.
- Familiarity with at least one listed region.
- Fulfulde is mandatory.
- Work authorization in Cameroon is required.
- Comfort navigating Excel and onboarding new tools.
Responsibilities
- Identify and build a local agent network.
- Train agents on applications, contracts, rebalancing options, and fraud management.
- Recruit target users and onboard them to Wave products.
- Collaborate with Field Officers in different locations.
- Ensure agent quality and compliance with legal and policy requirements.
- Ensure agents are well-branded and equipped.
- Monitor cash and float availability at agent locations.
- Visit agents routinely to manage risk and assess performance.
- Close underperforming agents and recover Wave equipment.
- Maintain contact with agency networks.
- Champion customer service among distributors and agents.
Benefits
- Health insurance for the employee and dependents
- Airtime reimbursement
- Food allowance
Hiring Process
Fill out the application form and upload a resume in English and a cover letter describing your interest in Wave and the role.