Field Officer
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Manage product rollouts as Wave launches in Malawi, represent Wave, oversee distribution and marketing, recruit and onboard users, conduct customer interviews, build and train a local agent network, ensure agent compliance and quality, monitor cash and float availability, manage risk, and support distributor training and performance.
Requirements
- At least 3 years of relevant experience managing an agent network in Malawi, including at least 1 year managing field-based teams.
- Proven sales ability and a successful sales track record.
- Exceptional written and verbal communication skills in English and a local language.
- Exceptional interpersonal and relationship-building skills.
- Willingness to relocate to assigned territories.
- Work authorization in Malawi is required.
- Comfort navigating Excel and onboarding new tools.
Responsibilities
- Identify and build a local agent network and ensure agents are trained on applications, contracts, rebalancing, and fraud management.
- Recruit target users and onboard them onto Wave products.
- Collaborate with Field Officers in different locations to progress product adoption.
- Ensure agent quality and compliance with legal and policy requirements.
- Ensure agents are well-branded and equipped, and monitor cash and float availability.
- Manage risk through routine territory visits and assess agent performance.
- Close underperforming agents, recover Wave equipment, and remove branding materials.
- Serve as the primary contact for agency networks acquiring Wave products in the territory.
- Champion excellent customer service among distributors and agents.
- Coach, train, and mentor the team to achieve market targets.
- Scout distribution zones and guide potential distributors.
- Motivate distributors and support their training and onboarding.
- Promote a good work environment and team building.
- Monitor distribution activity progress in the field.
Benefits
- Generous health insurance for the employee and dependents
- Airtime reimbursement
- Lunch and field facilitation provided
Hiring Process
Fill out the application form and upload a resume in English and a cover letter describing interest in Wave and the role. Applications are reviewed frequently.
