Enterprise Solutions Engineer
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will partner with Account Executives to understand customer requirements and translate them into technical solutions. You will lead discovery calls, deliver product demos, manage proof-of-concept and pilot activities, train users during proof-of-value engagements, run ROI workshops, and share field feedback with product management.
Requirements
- 4+ years of customer-facing experience
- 3–5 years of technical pre-sales experience supporting large enterprise sales cycles
- Hands-on expertise with Conversational AI and CCaaS platforms
- Experience modernizing contact center operations
- Experience with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
Responsibilities
- Qualify sales opportunities by translating customer requirements into technical requirements
- Partner with Enterprise Account Executives on prospect discovery
- Lead discovery calls and build and deliver product demos
- Provide insights on improving contact center and customer experience operations
- Drive adoption during proof-of-value engagements by training managers and users
- Translate prospect use cases into technical solutions and demonstrate ROI
- Deliver product demos highlighting value propositions
- Run ROI workshops and develop financial business cases
- Provide field feedback to product management
Benefits
- Medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program for onsite employees
- Commuter benefits for onsite employees
- Equity