Enterprise Field Engineer Post-sales
CodeRabbit is an AI software-development platform for reviewing, prioritizing, understanding, and securing code changes created by people and coding agents.
Funding history
About CodeRabbit
CodeRabbit provides automated, context-aware AI code reviews across pull requests, IDEs, and CLI workflows, and has expanded into agentic change management with PR triage, change explainability, security monitoring, planning, and Slack/Discord agents.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead customer onboarding and implementation, translate requirements into implementation plans, and configure integrations with development workflows, CI/CD pipelines, and cloud environments. You will deliver training, conduct architecture reviews, resolve technical escalations, improve customer outcomes, and document implementation best practices.
Requirements
- 5+ years of experience in a customer-facing technical role
- 2+ years in a dynamic, fast-paced, startup-like environment
- Experience leading enterprise customer onboarding, implementation, or post-sales technical engagements
- Experience working with technical teams and business leaders
- Organizational skills and ability to manage multiple customer engagements simultaneously
- Experience with software development tools and platforms
- Command-line and technical debugging proficiency
- Knowledge of AWS, GCP, or Azure
- Communication and interpersonal skills
- Mentorship, training, and shadowing skills
Responsibilities
- Lead technical onboarding and implementation for new customers
- Translate customer requirements into implementation plans, configurations, and best practices
- Configure and optimize integrations with development workflows, CI/CD pipelines, and cloud environments
- Deliver customer training, workshops, and enablement sessions
- Conduct configuration and architecture reviews
- Act as a technical escalation point for complex issues
- Identify opportunities to improve customer outcomes, performance, and platform usage
- Provide Product and Engineering with feedback from customer usage and feature requests
- Document implementation playbooks, guides, and best practices
- Partner with pre-sales teams to support customer transitions