Enterprise Engagement Manager
Parloa is an enterprise AI company providing an AI Agent Management Platform (AMP) for customer service and contact centers.
Funding history
About Parloa
Parloa builds AI agents and its AMP platform to help enterprises design, test, manage, and scale customer-service conversations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the post-sale customer journey, guide enterprise stakeholders through AI-driven transformation, and ensure adoption delivers measurable business value. You will coordinate implementations, develop growth plans, communicate outcomes through reporting and executive storytelling, and align technical and business stakeholders throughout the customer lifecycle.
Requirements
- 2+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
- Ability to drive strategic value and support digital transformation in complex organizations
- Track record of turning customer success into measurable business impact and growth opportunities
- Project and stakeholder management skills
- Communication and presentation skills for technical and non-technical audiences
- Interest in AI, automation, and customer experience
- Native or bilingual German
- Fluent English
Responsibilities
- Own the end-to-end post-sale customer journey and drive adoption and value realization
- Advise enterprise clients on AI-driven transformation
- Identify expansion opportunities and develop growth plans
- Lead cross-functional implementation coordination and successful go-lives
- Translate product capabilities and data into business-impact reporting and executive storytelling
- Align technical and business stakeholders throughout the customer lifecycle
Hiring Process
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser