Deputy Head of Technology APMEA
FNZ is a global wealth management platform provider.
Projects
About FNZ
FNZ describes itself as 'wealth's growth platform', providing a global, end-to-end wealth management platform that integrates modern technology, business operations, and investment operations within a regulated financial institution connected to a universe of investment products. The company serves banks, wealth managers, insurance companies, and asset managers, with over US$2.5 trillion in assets on platform and nearly 30 million end investors served through its clients. Its offerings span wealth management platforms, advisor tools and productivity solutions, asset management distribution, and trade and post-trade securities services, along with a data platform combining an Operational Data Store, Analytical Data Warehouse, and Aggregated Data Warehouse to power analytics, machine learning, and generative AI insights. FNZ has notable clients including Santander, Colonial First State (CFS), Vanguard, Aviva, and Swedbank, and in 2025 announced a global five-year strategic partnership with Microsoft to integrate Azure AI Foundry, Microsoft Fabric, GitHub Copilot, and Microsoft 365 Copilot across its platform and operations. FNZ is backed by major institutional shareholders including Caisse de dépôt et placement du Québec (CDPQ), CPP Investments, Generation Investment Management, and Motive Partners.
Skills
About the Role
You will lead regional technology infrastructure, production support, and service management. You will own client KPI reporting, incident and problem escalations, operational roadmaps and budgets, supplier relationships, and infrastructure compliance. You will deliver technology projects, manage regional risks, coordinate global technology functions, and deputise during leadership or crisis-management events.
Requirements
- Detailed understanding of technology infrastructure, service management, and product support in a regulated environment
- Proven record of delivering large-scale, complex technology infrastructure changes
- Ability to communicate complex technical ideas to business and technology stakeholders
- Commercial acumen
- Experience managing geographically diverse teams
- Experience delivering resilient, scalable, highly available application products
- Knowledge of current and emerging technologies
Responsibilities
- Own technology KPI collation and reporting for clients and governance forums
- Lead client-facing incident and problem-management escalations
- Manage regional interfaces with global production support and infrastructure teams
- Drive continuous improvement in operating models and client services
- Prioritise fixes, root-cause actions, performance work, and technical-debt activity
- Oversee infrastructure compliance, audit activity, and IT infrastructure risks
- Deliver infrastructure, production-support, and service-management projects end to end
- Manage regional third-party supplier relationships
- Set and deliver technology roadmaps and manage operational and capital budgets
- Provide technology leadership and deputise for the Head of Technology when required