Customer Support Analyst with French Collections
Tide is a UK-founded fintech business financial platform providing banking and financial-management services to small businesses and sole traders.
About Tide
Tide Platform Limited operates Tide, offering business accounts, payments, accounting and tax tools, savings, payroll, and business finance. Tide is FCA-authorised for electronic-money and payment services and is not itself a bank; its business bank accounts are provided through partner banks including ClearBank.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support members with collections-related queries, manage arrears in line with collection policies, and work with members to establish sustainable repayment plans. You will keep logs and reports accurate, document actions and decisions, and communicate effectively in French and English throughout the collections process.
Requirements
- Excellent spoken and written French and English language skills
- Previous retail or other customer-related experience
- Time-management skills
- Negotiation and reasoning skills
Responsibilities
- Provide support to members
- Manage arrears in line with Collections Policies
- Develop repayment plans with members
- Update logs and reports
- Document actions and decisions
Benefits
- 25 days paid annual leave
- 3 paid days off for volunteering or learning and development activities
- Extended maternity and paternity leave
- Personal learning and development budget
- Additional health and dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, and drinks in the office
- Work-from-home equipment allowance
- Flexible working from home
- Sabbatical leave
- Transportation bonus for office commuting under the hybrid arrangement