Job for Web3 Beginners
Customer Support Agent Night-Shift
MercuryoVisit Mercuryo website
Mercuryo provides payment infrastructure for Web3 companies by offering on-ramp services and virtual payment cards.
Maintainer signals as of 9/2/2026
Bowcliffe Hall, Bramham, Wetherby, West Yorkshire, LS23 6LP, United Kingdom, United Kingdom
Funding history
Investors
About Mercuryo
Mercuryo helps Web3 companies onboard users and process payments by providing crypto-fiat bridging infrastructure. With it, companies can offer buying and selling crypto, virtual payment cards, and banking services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Deliver customer support for merchants and partners, resolve customer issues, monitor technical incidents, manage complaints, capture feedback, and collaborate with engineering and internal teams.
Requirements
- Excellent written and spoken English and Russian communication
- Customer service background; live chat experience is a plus
- Ability to multitask in a fast-paced environment
- Familiarity with Jira and Zendesk or similar systems
- Previous FinTech startup experience is a bonus
- Understanding of crypto is beneficial but not required
Responsibilities
- Deliver customer support through live chat, email, and social media
- Support merchants and partners in English and Russian
- Own customer issues and provide proactive solutions
- Monitor and report technical incidents to engineering
- Maintain and improve service standards
- Manage complaints and escalate issues when necessary
- Capture customer feedback to improve products and services
- Use Jira to describe and assign technical tasks
- Collaborate effectively with the team
Benefits
- 22 days annual leave plus 6 company days and bank holidays
- Comprehensive health insurance plans
- Performance-based incentives
- Extensive benefits program
- Flexible work schedule and remote work options
- Modern offices and co-working spaces across six countries
- Working equipment
- Professional development and training opportunities
- Opportunity to shape work initiatives
- Diverse and friendly team
