Senior Associate / Associate Customer Support
Transak is payments infrastructure for stablecoins and crypto, enabling financial applications to provide fiat-to-crypto and crypto-to-fiat flows, virtual-account payments, compliance, and settlement.
Maintainer signals as of 9/2/2026
Funding history
Projects
About Transak
Transak provides API- and widget-based crypto payment infrastructure for financial applications. Its offering covers on-ramp, off-ramp, NFT checkout, virtual-account payments, OTC trading, KYC, compliance, payment-method integration, and stablecoin settlement across multiple jurisdictions and blockchain networks.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage high-volume customer inquiries through live chat email and social channels while maintaining strong customer satisfaction. You will troubleshoot payment gateway KYC and wallet integration issues, explain blockchain concepts, escalate bugs and outages, and identify potential social engineering or phishing attempts. You will also support users across rotational shifts in a 24/7 environment.
Requirements
- Bachelor’s degree in any field with Commerce or Technology preferred
- Exceptional written and verbal English skills
- Ability to simplify complex technical jargon
- Patience and a user-first approach in high-pressure situations
- Comfort working rotational shifts in a 24/7 environment
- Strong logical reasoning for diagnosing transaction issues
- Personal experience using crypto wallets and decentralized applications preferred
- Prior experience in a payment processor neobank or exchange preferred
- Familiarity with Zendesk Intercom Linear and Notion preferred
Responsibilities
- Manage high-volume inquiries through live chat email and social channels
- Troubleshoot payment gateway KYC and wallet integration issues
- Educate users about gas fees network selection and transaction statuses
- Escalate bugs and service outages to product and engineering stakeholders
- Identify and escalate social engineering and phishing attempts to the Risk and AML team
