Customer Success Manager
Path RoboticsVisit Path Robotics website
Path Robotics develops physical-AI robotic welding systems for manufacturing.
Columbus, United States
Funding history
About Path Robotics
Path Robotics builds autonomous welding cells and mobile welding systems powered by its Obsidian AI model, which uses real-time sensing and adaptation to weld variable industrial parts.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the primary contact for assigned customers after signature. You will coordinate support and customer touchpoints, align production planning with robotic-system capabilities, represent customer needs internally, and own utilization and long-term success across your accounts.
Requirements
- Experience with manufacturing processes and production planning
- Experience with process improvement and root-cause analysis, including Lean Six Sigma
- Willingness to travel up to 30% to customer sites
- Ability to communicate technical concepts to non-technical audiences
- Ability to negotiate with executive-level internal and external stakeholders
- Experience growing a book of business using monetization and expansion strategies
Responsibilities
- Serve as the primary point of contact for multiple customers across North America
- Own customer relationships after contract signature through ongoing support
- Represent the customer internally across product, engineering, and sales
- Coordinate customer touchpoints and production planning
- Own customer utilization and long-term success of robotic systems
Benefits
- Daily free lunch
- Flexible PTO
- Comprehensive medical, dental, and vision coverage
- 6 weeks of fully paid parental leave, plus an additional 6–8 weeks for birthing parents
- 401(k) retirement plan through Empower
- Employee referral bonuses