Customer Success Manager
Merkle Science provides blockchain transaction monitoring and investigation tools for cryptocurrency compliance, fraud prevention, and crime detection.
Funding history
Projects
About Merkle Science
Merkle Science offers blockchain intelligence solutions for financial institutions, cryptocurrency businesses, and law enforcement. The platform includes transaction monitoring, forensic investigation tools, due diligence reporting, and training certifications to help users comply with AML and KYC regulations while detecting suspicious activity.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be the primary point of contact for customers and a trusted advisor to key accounts. You will work with product and sales teams, ensure timely delivery, track account metrics, monitor product usage, onboard new clients, and drive upsells.
Requirements
- Fluent in English
- At least 3 years of account management experience
- Previous compliance/web3/blockchain experience
- At least 1 early-stage startup experience
- Proven ability to upsell
- Strong relationship and people management capabilities
- Creative problem solver, results driven
- Resilient under pressure
- High emotional intelligence and organized
- Ability to handle changing requirements
Responsibilities
- Be primary point of contact and build long-term customer relationships
- Advocate customer requirements to the product team and identify opportunities
- Develop trusted advisor relationships with key accounts and executive sponsors
- Ensure timely and successful delivery of solutions
- Communicate progress of initiatives to stakeholders
- Forecast and track key account metrics
- Keep clients satisfied with exceptional service
- Monitor and analyze customer product usage
- Work with Sales to onboard new clients
- Drive upsells within existing customer base
Benefits
- Health insurance
- Flexible time off
- Learning and development initiatives
- Work/life balance hours
- Team-building sessions
- Generous equity