Customer Success Manager
Granola is an AI notepad for meetings that transcribes conversations without a meeting bot and turns them into notes, actions, searchable memory, and AI-assisted answers.
Funding history
Investors
About Granola
Granola, Inc. provides an AI-powered meeting-notes and work-context product. It combines a user’s typed notes with background transcription, then uses AI to enhance, search, share, and analyze meeting context for individuals and teams.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own a portfolio of business, enterprise, and high-potential accounts from onboarding through renewal and expansion. You will lead strategic onboarding, advise customers on workflows and change management, support AI integrations, develop customer-success processes, and bring customer insights into product and go-to-market decisions. You will work from the San Francisco office five days a week once an office is available.
Requirements
- 4+ years in Customer Success
- At least 2 years managing a consistent book of business through the post-sales lifecycle
- Experience in PLG or high-velocity SaaS environments
- Experience with modern SaaS and go-to-market stacks
- US-based status
- Ability to work from the San Francisco office five days per week
- AI product and integration experience is a plus
Responsibilities
- Own and grow a book of business from onboarding through renewal and expansion
- Run high-touch onboarding for strategic accounts
- Advise customers on workflows, best practices, and change management
- Own AI integrations and setup
- Develop customer-success processes, metrics, cadences, and account segmentation
- Bring customer insights into roadmap and go-to-market decisions
Benefits
- Equity
- Commission