Customer Success Manager
Fireblocks is a digital asset infrastructure platform that helps financial institutions, fintechs, and businesses store, transfer, issue stablecoins, and manage digital assets securely.
Maintainer signals as of 9/2/2026
Funding history
About Fireblocks
Fireblocks provides digital asset infrastructure for financial institutions, fintechs, and businesses handling digital assets at scale. Users can secure custody, issue stablecoins, tokenize assets, process payments, and manage wallets through a unified platform. The platform uses multi-party computation cryptography with policy-based governance to secure private keys and automate transaction workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of customers and help them realize value from the platform. You will build trusted relationships, track adoption and technical goals, identify expansion opportunities, monitor account health, resolve risks, support deployments, and coordinate solutions to integration issues.
Requirements
- Bachelor's degree
- 1–3 years of experience in Account Management Customer Success or a related SaaS or technology role
- Business-level English proficiency
- Comfort using AI tools for account management reporting and communication
- Experience managing account portfolios with scalable processes
- Ability to translate business requirements into business value
- Strong communication and organizational skills
- Experience supporting customers on complex or technical platforms preferred
Responsibilities
- Manage a portfolio of customers using scalable playbooks
- Establish regular customer touchpoints and track adoption goals
- Identify expansion opportunities with commercial stakeholders
- Build trusted advisor relationships with key customer stakeholders
- Translate product usage data into actionable customer guidance
- Monitor health scores and resolve at-risk accounts
- Review contract utilization and account performance
- Support deployment and operational best practices across communication channels
- Collaborate across departments to resolve integration issues
- Apply health scoring and risk management practices
- Drive customer communication and advocacy