Senior Technical Support Engineer Elite
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
Maintainer signals as of 9/2/2026
Funding history
Investors
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About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support premium customers by organizing troubleshooting sessions, reproducing issues in a laboratory environment, and resolving problems involving SaaS applications, identity protocols, web applications, servers, networking, and cloud services. You will communicate regularly with customers, manage expectations, meet service agreements, contribute knowledge, and participate in an on call rotation.
Requirements
- Excellent understanding of SaaS applications and supporting solutions
- Ability to troubleshoot web applications using HTTP tracing tools and log analysis
- Knowledge of SAML OAuth OpenID WS-Fed and JWT
- Knowledge of PKCE and biometric integration
- Knowledge of LDAP directory services PKI and X.509 certificates
- Knowledge of HTTPS SSL and TLS
- Knowledge of networking load balancers firewalls IP and DNS
- Experience managing Linux based and Windows server operating systems
- Excellent communication and organizational skills
- Experience working in high pressure environments
- Experience with Docker and Kubernetes
- Experience with API management tools including Postman and cURL
- Knowledge of Apache IIS NGINX Tomcat WebSphere or WebLogic
- Identity and access management or federation experience
- Knowledge of SCIM user provisioning
- Exposure to Azure O365 AWS or Google cloud services
Responsibilities
- Set up troubleshooting sessions with premium customers
- Investigate and reproduce issues in a laboratory environment
- Manage customer expectations and meet service level agreements
- Follow up with customers by phone email and online meeting systems
- Contribute to the knowledge base
- Apply business processes to customer support activities
- Share knowledge and support onboarding for other engineers
- Participate in the global on call rotation
Benefits
- Generous paid time off and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations
- Employee Resource Groups
- Regular company and team bonding events
- Global volunteering and community initiatives