Customer Success Manager, Enterprise, EMEA
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
Series F+Recently funded
Distributed
About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be the primary contact for large enterprise customers, lead integration of Harvey into daily workflows, monitor account health, run training and enablement, engage executives, and relay customer insights to Product. Travel up to 25% is required.
Requirements
- Extensive background in strategic customer success or account management at Enterprise SaaS, legal or top tier consulting firms
- Experience with change management and wide-scale technology adoption
- Excellent communication and strategic planning skills
- Results driven with ability to prioritize
- Collaborative, team-first mindset
Responsibilities
- Serve as primary contact for customers
- Lead integration of Harvey into daily workflows
- Monitor account health and address risks early
- Run training and enablement for end users
- Facilitate executive engagement and build champions
- Relay customer insights to Product
- Travel up to 25% of the time
