Customer Success Manager
Alpaca provides developer APIs for stock, options, and crypto trading, enabling businesses and developers to build trading applications and automate investment strategies.
Maintainer signals as of 8/14/2026
Funding history
Projects
About Alpaca
Alpaca helps developers and businesses access financial markets through API-first infrastructure for stock, options, and cryptocurrency trading. Users can build algorithmic trading strategies, create investing applications, and integrate brokerage services into their platforms.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own post-launch relationships with B2B and enterprise customers in Japan from onboarding through renewal. You will build customer success strategies, drive product adoption, manage escalations in Japanese and English, communicate customer needs internally, and support pre-sales and API integration activities when needed.
Requirements
- Native-level Japanese
- Business-level English
- Client coverage experience in the Japanese financial industry
- 4–6 years of experience in customer success, account management, or client coverage
- Experience in fintech, broker-dealer, capital markets, or related financial services
- Understanding of trading workflows and US equities and options
- Familiarity with SaaS and APIs
- Ability to work independently in a remote environment
- Partner-first mindset and ownership
Responsibilities
- Act as the primary contact for B2B and enterprise customers in Japan
- Manage customer relationships through onboarding, activation, expansion, and renewal
- Develop and execute customer success strategies
- Drive adoption of new and existing product features
- Manage internal and external escalations in Japanese and English
- Communicate account health and customer needs to internal teams
- Develop customer success strategies for the Japanese market
- Support pre-sales conversations
- Assist customers during API integration
- Coordinate with solutions and engineering teams
- Contribute to Japan go-to-market improvements
Benefits
- Competitive salary
- Stock options
- Health benefits
- One-time USD 500 new-hire home-office setup
- USD 150 monthly stipend via a Brex Card
