Customer Success Manager - APAC
Solidus Labs provides an AI-powered compliance platform for modern financial and digital-asset markets. Its HALO platform supports trade surveillance, transaction monitoring, execution-quality supervision, token and stablecoin monitoring, and case management for regulated market participants.
Funding history
About Solidus Labs
Solidus Labs operates a multidimensional compliance and market-integrity platform built for crypto and broader financial markets. Its technology correlates trading activity with on- and off-chain signals, funding flows, and social sentiment to detect market abuse and financial-crime risks. The company serves broker-dealers, trading platforms, exchanges, institutional firms, custodians, market makers, token and stablecoin issuers, and regulators, alongside professional services for digital-asset compliance operations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You act as a strategic advisor to APAC customers, helping them strengthen compliance programs, maximize their investment, and navigate regulatory changes. You drive adoption, retention, and growth while managing executive relationships and collaborating with product, engineering, sales, and support teams.
Requirements
- 5+ years of experience in Customer Success, Account Management, Consulting, Client Services, or a related customer-facing role
- Experience supporting enterprise SaaS, RegTech, FinTech, capital markets, or digital asset clients is preferred
- Proven track record driving customer adoption, retention, and growth
- Strong understanding of financial markets, trading workflows, market participants, and the trade lifecycle
- Familiarity with market surveillance, transaction monitoring, AML, fraud detection, compliance operations, or risk management is desirable
- Strong consultative, analytical, and problem-solving abilities
- Ability to translate technical and compliance concepts into business outcomes
- Excellent communication and stakeholder management skills
- Professional fluency in English and Mandarin
Responsibilities
- Advise APAC customers strategically
- Help customers strengthen compliance programs
- Maximize customer value from Solidus Labs products
- Help customers navigate regulatory changes
- Drive customer adoption, retention, and growth
- Manage relationships with compliance, surveillance, risk, operations, and executive stakeholders
- Collaborate with Product, Engineering, Sales, and Support teams
- Support customers, industry events, and strategic engagements across APAC
Benefits
- Remote work