Customer Operations Manager (Chinese Speaking)
Kody is an agentic commerce platform with embedded payments, helping businesses manage payment acceptance, cash flow, customer engagement, and operations.
Maintainer signals as of 8/29/2026
Funding history
Investors
About Kody
Kody provides an all-in-one commerce and payments platform for businesses with physical locations, particularly hospitality and other brick-and-mortar businesses. Its services include payment acceptance, financial and banking services through partners, cash-flow access via KodyCard, management tools, reporting and analytics, customer tracking, loyalty features, and conversational AI capabilities. Kody supports businesses through web- and app-based technology and offers multiple pricing plans for merchants.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Serve as a primary contact for customer enquiries, resolve or escalate client issues, guide customers through onboarding and payment-solution implementation, deliver training, document interactions, report on client trends, build client relationships, improve processes, and follow compliance procedures.
Requirements
- Experience in product support, client success, customer success, account management, or customer operations
- Strong interpersonal and communication skills
- Problem-solving skills and attention to detail
- Experience resolving customer issues and escalations in a payment processing environment
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- Commitment to exceptional service
- Proficiency in Google Workspace, Microsoft software, and CRM software
- HubSpot proficiency preferred
- Ability to interact with customers across international time zones
- Fluency in English and Mandarin
Responsibilities
- Serve as a primary point of contact for customer enquiries
- Investigate and resolve client issues and escalate complex matters
- Assist clients with onboarding and payment-solution implementation
- Conduct training sessions and provide educational resources to clients
- Maintain records of client interactions, resolutions, and feedback
- Generate reports on client activity and trends
- Cultivate client relationships and identify opportunities to improve their experience
- Collaborate on operational process improvements
- Ensure compliance with regulatory requirements and internal policies
- Create contacts and opportunities in the payments industry
Benefits
- Be part of a dynamic and innovative team in a rapidly growing company