Team Lead Customer Due Diligence Operations KYB

Skills

About the Role

You will lead customer due diligence operations by managing and developing people, overseeing onboarding, monitoring periodic reviews, and investigating sanctions, PEP, and adverse-media matches. You will prepare reports, maintain compliant customer records, advise stakeholders on AML issues, resolve queries, and manage operational projects.

Requirements

• 3+ years of experience in KYC, KYB, AML compliance, or a similar financial-services risk function
• Experience working across multiple jurisdictions
• Bachelor’s degree, equivalent experience, or professional qualification
• Proven people management experience
• Strong communication, planning, and organizational skills
• Excellent spoken and written English
• Ability to work effectively within a team
• ACAMS or ICA certification is beneficial
• Knowledge of AML regulations is beneficial
• Experience working across global offices and time zones is beneficial
• Ability to research, process, and interpret large amounts of information

Responsibilities

• Manage and develop the team while meeting service-level standards
• Liaise with Compliance and business-unit management
• Oversee client onboarding and process enhancements
• Monitor periodic reviews for regulatory compliance
• Prepare daily and weekly metrics and progress reports
• Investigate sanctions, PEP, and adverse-media screening matches
• Maintain customer files and data according to regulations and policies
• Provide management information on AML and CDD issues
• Resolve stakeholder queries and escalate appropriately
• Manage operational projects

Benefits

• Meal allowance
• Unlimited transport allowance subject to terms and conditions
• Monthly team-building activities
• RM 3,500 annual training and wellness benefits
• Insurance coverage for employees and dependants
• Convenient workplace five minutes from MRT TRX
• Employee engagement, recognition, and appreciation program