Customer Onboarding Specialist
Marq Vision Inc. operates MarqFolio, an AI-based end-to-end trademark services platform. It helps businesses and brand owners file, monitor, renew, and protect trademarks globally, with support from partner law firms and trademark experts.
Funding history
Investors
About Marq Vision Inc.
Marq Vision Inc. provides MarqFolio, a platform for global trademark management. Its services include AI-assisted filing strategy, trademark applications, registrability reports, portfolio management, monitoring for similar marks, renewals, dispute resolution, and support for office actions and third-party challenges. The platform serves businesses and brand owners seeking streamlined international trademark registration and ongoing intellectual-property protection.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Manage the end-to-end onboarding of new customers by assessing needs, configuring accounts and tools, setting success metrics, guiding customers through onboarding, aligning expectations, documenting processes, maintaining records and reports, coordinating with internal teams and external partners, and escalating issues when necessary.
Requirements
- 3+ years of experience in customer onboarding, implementation, project management, or customer success, ideally in a SaaS or technology environment.
- Interest in or exposure to brand protection, intellectual property, e-commerce, or online marketplaces is a plus; deep expertise is not required.
- Excellent organizational skills and ability to manage multiple customer projects across global time zones.
- Strong verbal and written communication skills and ability to lead customer-facing meetings.
- Detail-oriented and comfortable with structured processes, dashboards, data, and operational metrics.
- Proactive, solutions-oriented mindset with a bias toward process improvement.
- Collaborative and adaptable across Sales, Customer Success, Operations, and Product teams.
- Tech-savvy and a fast learner.
- Bilingual proficiency in Korean and English is required.
- Experience with SaaS onboarding, implementation, customer services, process documentation, training materials, or SOPs is a plus.
Responsibilities
- Coordinate and deliver pre-sales assessments.
- Assess customer needs and define service scope, success metrics, and product configuration.
- Recommend service packages based on abuse types, customer intellectual property, and enforcement volume.
- Guide customers through onboarding, gather requirements, and communicate next steps.
- Align customer expectations with service scope and manage handoffs to operations.
- Create and improve process documentation and standard operating procedures and train team members.
- Manage a global onboarding pipeline and prioritize time-sensitive deliverables.
- Coordinate with external partners and Product and Engineering and escalate issues as needed.
- Maintain onboarding records and reports and implement process improvements.
Hiring Process
Submit all documents as PDF. Interview stages: Application Review > Screening Interview > Hiring Manager Interview > Team Interview > Culture Fit Interview > Final Interview. The process may change. Full-time role with a 6-month probationary period.