Customer Success Manager Spanish Speaking
Orchard Robotics is an agricultural-robotics company providing AI-powered, vehicle-mounted crop-imaging hardware and farm-management software for specialty-crop growers.
Funding history
About Orchard Robotics
Orchard Robotics builds FruitScope Vision camera systems, FruitScope Vault farm data records, and FruitScope OS software to collect crop-level data and help growers make farm-management decisions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support customers daily, resolve issues, and lead farm onboarding, deployment, and implementation. You will deliver customer training, coordinate with sales, service partners, and field operations, and hold regular check-ins to identify issues and provide feedback to engineering. You will communicate with agriculture customers in English and Spanish.
Requirements
- Fluency in English and Spanish.
- Agriculture terminology knowledge in English and Spanish.
- Customer-centric communication skills.
- Agriculture and agtech experience.
- Understanding of farm operations.
- Organizational skills for managing multiple priorities.
- Ability to communicate technical topics to customers.
- Ability to travel frequently across Mexico, Latin America, California, and Washington.
- Experience with ERP systems and CRM systems including HubSpot and Salesforce.
- Ability to coordinate stakeholders in enterprise organizations.
Responsibilities
- Support customers daily and resolve issues.
- Lead new-farm onboarding, deployment, and implementation.
- Execute and improve customer training procedures.
- Build relationships with sales, service partners, and field operations teams.
- Host regular customer check-ins and communicate product feedback to engineering.
Benefits
- Equity
- Health insurance with 100% of premiums covered
- Vision insurance with 100% of premiums covered
- Dental insurance with 100% of premiums covered
- Hybrid work arrangement