Customer Marketing
FactoryVisit Factory website
Factory is an AI software-development platform that lets enterprises plan, build, review, test, and ship software with governed autonomous agents (“Droids”).
Maintainer signals as of 9/25/2026
San Francisco, United States
About Factory
Factory provides a model-independent, enterprise software-development system spanning the SDLC, with deployment options including managed, private, on-premises, and air-gapped environments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will establish and lead customer marketing programs. You will create customer evidence, build an advisory board, secure customer speakers, support a customer conference, activate enterprise customers, partner with Sales, and hire a case-study and content lead.
Requirements
- Customer marketing, customer advocacy, or customer-program leadership
- Experience building customer-marketing programs
- People management and hiring experience or readiness
- Enterprise sales experience
- Customer evidence production
- Sales partnership
- Knowledge of technical audiences
- Judgment and discretion with customer relationships
- Availability to work in the San Francisco office five days per week
Responsibilities
- Build customer case studies, stories, testimonials, videos, and proof points
- Build and run the customer advisory board
- Recruit and support customers as speakers for events, conferences, podcasts, and webinars
- Own customer participation for the customer conference
- Activate large enterprise customers
- Build mechanisms for Sales to obtain references, stories, and speakers
- Feed customer insights into positioning, narrative, and product
- Hire and manage a case-study and content lead
- Measure customer-marketing impact