Customer Advisor Customer Center Niederurnen

Skills

About the Role

You will be the first point of contact for customer enquiries by phone and in writing. You will advise customers on suitable products and services, identify sales opportunities, and deliver an empathetic customer experience across multiple communication channels.

Requirements

• Completed basic education or experience in the service sector
• Experience in customer service and sales is preferred
• Oral communication skills in German and a second national language, French or Italian
• Ability to use multiple IT applications and communication tools, including telephone, email, and chat
• Ability to work in a fast-paced environment with changing shifts
• Availability for 100% on-site attendance during the three- to six-month onboarding phase

Responsibilities

• Handle customer enquiries about products and services by phone and in writing
• Identify sales opportunities and offer suitable products and services
• Create a positive customer experience through empathetic and open communication

Benefits

• Six weeks of vacation and unpaid leave options
• Part-time, job-sharing, and top-sharing arrangements
• Modern workplaces, co-working spaces, and home-office options in many areas
• 18 weeks of fully paid maternity leave and 4 weeks of paternity leave
• Preventive health offerings, ergonomic workplaces, and support during extended absences
• Free Half Fare Travelcard or discounted GA travelcard, plus bicycle, car-sharing, and electric-car offers
• Employee vouchers of up to CHF 500 per year
• Preferential mortgage interest and fee-free accounts, credit cards, and custody accounts

Hiring Process

Apply online; receive confirmation; application review within two to three weeks; first interview; second interview; phone offer followed by email confirmation and an online contract package; welcome day.