Customer Support Representatives
FortyTwo is a crypto application platform whose canonical domain presents 42 Agents for building blockchain applications; its documentation also describes interchain portfolio, yield, and swap tools.
Funding history
About FortyTwo
FortyTwo's official materials describe software that simplifies blockchain use. The homepage presents AI agents for creating, hosting, and monetizing crypto applications, while the documentation describes Portfolio Tracker, Earn, and Swap products for interchain DeFi. Its earlier CosmWasm contract development was explicitly deprecated in March 2024.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide first-line technical support and aim to resolve customer enquiries at first contact. You will respond to queries, identify customer needs, handle complaints, provide accurate information, and build trust through clear communication. You will monitor traffic and systems, report and escalate technical issues using established procedures, proactively identify potential issues, and follow communication guidelines and policies. You will work on a 24/7 roster, including weekends and public holidays, with onsite morning shifts and remote afternoon, night, weekend, and public-holiday shifts.
Requirements
- Basic IT skills.
- Ordinary level of education.
- Proven customer support experience or experience in a customer-facing role.
- Excellent verbal and written English communication skills.
- Analytical, technical troubleshooting, and problem-solving skills.
- Ability to handle difficult or sensitive situations with tact and diplomacy.
- Ability to adapt, multitask, and prioritise.
- Ability to keep up to date with technologies, products, services, and the SMS industry.
- Availability to work a 24/7 roster, including weekends and public holidays.
Responsibilities
- Provide first-line support and first-contact resolution to customers.
- Respond efficiently to customer enquiries and maintain customer satisfaction.
- Identify customer needs and assist with queries.
- Handle complaints professionally, provide solutions, and follow up to ensure resolution.
- Provide valid, precise, and complete information using appropriate methods and tools.
- Monitor traffic and identify and report issues according to procedures.
- Escalate technical issues using standard operating procedures.
- Build rapport and trust with customers through open and interactive communication.
- Proactively identify issues before customers report them.
- Follow communication procedures, guidelines, and policies.
- Complete other tasks assigned by management.
Benefits
- Hybrid working
- Health insurance
- Life insurance
- Gym or employee wellness allowance
- Mental well-being support
- Discount on other insurance policies
- Corporate discount app
- Weekly lunches, juices, and snacks
- Team-building activities and events
- Casual dress code
