Support Specialist Complaints Swedish
Revolut lets users manage money, exchange currencies, pay, and invest from a single mobile app.
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About Revolut
Revolut helps individuals and businesses manage multi-currency accounts, send money, exchange currencies, pay online and in person, and access savings and trading from one app. Users can hold several currencies, set budgets, control cards, and access investment features including stocks and crypto. Revolut provides banking services in select markets.
Skills
About the Role
You will handle formal complaints within regulatory deadlines, investigate and resolve issues, improve internal procedures, maintain accurate complaint records, and coordinate with internal teams. You will also keep complaint handling aligned with relevant regulations and compliance requirements.
Requirements
- Bachelor's degree
- At least 18 months of customer service experience
- Fluency in English at C1+ level
- Fluency in Swedish at C1+ level
- Communication skills
- Ability to explain complex issues clearly
- Numeracy skills
- Analytical skills
- IT skills
- Attention to detail
- Empathy
- Problem-solving skills
Responsibilities
- Handle incoming formal complaints within regulatory deadlines
- Identify, analyse, and resolve issues
- Set up and improve internal procedures
- Promote the fair treatment of customers
- Organise and maintain an accurate central data archive
- Collaborate with Product and Quality Assurance teams to resolve complaints
- Take ownership of problems, policies, and procedures end to end
- Stay up to date with industry regulations and compliance requirements
Benefits
- Flexibility to work from home, the office, or abroad
- Revolut Metal subscription
- Year-round team events