Operational Support Specialist
Adyen is a Dutch financial technology company providing global payment acceptance.
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide first-line support to merchants by email, phone, and web-based tools. You will answer platform questions, troubleshoot technical and operational issues, and guide merchants in using platform features. You will work across support and operational functions, communicate merchant feedback to product teams, and improve and automate scalable processes.
Requirements
- 2-4 years of customer service or support experience
- Ability to provide coaching and constructive feedback
- Ability to initiate projects and follow them through to completion
- Interest in technical and operational processes
- Ability to use approved AI tools safely and efficiently for routine tasks
- Fluent written and spoken English
Responsibilities
- Answer in-depth merchant requests about the platform and provide guidance
- Optimize and automate processes with a focus on scalability
- Act as an internal product advocate and communicate merchant feedback and issues
- Help merchants optimize their accounts and use platform features
- Provide technical and operational troubleshooting assistance by phone, web-based tools, and email
- Bridge support and operational functions
- Identify and troubleshoot issues
- Provide feedback and ideas to improve customer experience
