Credit Reporting Disputes Program Lead
Block, Inc. is a technology company building tools for economic empowerment, operating a portfolio of financial brands including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto. It serves sellers, consumers, artists, and bitcoin users through payments, banking, buy-now-pay-later, music streaming, and bitcoin self-custody and mining products.
Maintainer signals as of 8/14/2026
About Block, Inc.
Block, Inc. builds technology aimed at increasing access to the global economy. Its brands each unlock different aspects of the economy: Square makes commerce and financial services accessible to sellers; Cash App is an easy way to spend, send, and store money; Afterpay (Clearpay in the UK) helps customers manage spending over time; TIDAL is a music platform empowering artists as entrepreneurs; Bitkey is a self-custody bitcoin wallet; and Proto builds open, accessible bitcoin mining hardware and services. Block has been a long-time advocate for bitcoin, integrating bitcoin buying/selling and Lightning Network payments into Cash App and Square, funding open-source bitcoin infrastructure through Spiral (including the Lightning Development Kit), and engaging in bitcoin policy advocacy through groups like COPA, the Digital Energy Council, the Crypto Council for Innovation, and the Texas Blockchain Council. The company also runs a significant open source program (contributing to projects like Goose, an on-machine AI developer agent, OkHttp, Retrofit, gRPC, Envoy, and MySQL) and an AI research effort, including co-founding the Agentic AI Foundation with Anthropic and OpenAI. Block serves individual consumers, small and medium-sized businesses/merchants, artists, and developers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own Block’s furnisher and consumer reporting disputes program under the Fair Credit Reporting Act. You will build policies, procedures, controls, monitoring, testing, training, investigations, remediation workflows, and customer notifications. You will trace data corrections through underlying systems, resolve recurring defects with source-data owners, engage regulators, and advise product and engineering teams on reporting accuracy.
Requirements
- 12+ years of furnisher or consumer reporting compliance experience under FCRA and Regulation V
- Experience building or materially reshaping a data accuracy and integrity program
- Familiarity with credit modeling infrastructure
- Experience partnering with modeling, data engineering, and platform teams on dispute investigations and data corrections
- Experience with FCRA private-right-of-action litigation
- Working knowledge of FACTA Red Flags, ECOA, Regulation B, the Military Lending Act, the Servicemembers Civil Relief Act, Regulation E, Regulation Z, and state credit reporting statutes
- Experience presenting to and engaging with the CFPB, FTC, or state examiners
- Experience advancing cross-functional programs without direct authority
- Familiarity with specialty consumer reporting agencies
- CRCM, CIPP, or comparable certification
Responsibilities
- Own the furnisher and consumer reporting disputes program end to end
- Define reasonable investigation standards for direct and indirect consumer disputes
- Design remediation paths for inaccurate data
- Build data correction, investigative, and customer notification workflows
- Investigate recurring data defects to identify root causes
- Represent the consumer reporting program to regulators
- Keep the program examination ready
- Advise product and engineering teams on reporting accuracy and data correction obligations
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
