Credit and Collections Manager
Databricks is a data and AI platform that lets organizations build analytics, AI agents, and applications on a unified, governed lakehouse.
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About Databricks
Data engineers, analysts, and AI teams use Databricks to process large datasets, build reliable pipelines, and train models on a single governed platform. Users can run SQL analytics, serve ML predictions in real time, and deploy AI agents grounded in enterprise data. Its open lakehouse architecture provides consistent security and governance across analytical and operational workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the Credit & Collections function for your scope, owning credit assessments, limits, payment terms and exceptions. You will personally manage collections strategy and executive escalations for strategic customers, own the monthly AR performance framework, and govern the outsourced collections engagement. You will also drive process transformation using automation and AI. This is a hands-on individual contributor role requiring PST hours.
Requirements
- Bachelor's degree in Finance or Accounting; CA, CPA, CMA, ACCA strongly preferred
- 12+ years of Credit & Collections experience
- Experience in credit risk assessment and collections strategy
- Understanding of usage-based and subscription billing models
- Experience owning AR KPIs, DSO, CEI and reserve analysis
- Experience governing outsourced collections operations
- Advanced Excel and ERP experience; SAP, NetSuite and Salesforce preferred
- Strong communication and negotiation skills
- Ability to work in PST hours
Responsibilities
- Lead the Credit & Collections function including policies, practices and escalation protocols
- Own credit assessment, risk reviews, credit limits, payment terms and holds
- Make credit recommendations within delegated authority
- Manage collections strategy and escalations for strategic customers
- Resolve complex disputes and payment issues
- Own the monthly AR performance framework and cash forecasting
- Translate AR and credit trends into insights for Finance leadership
- Manage the Accenture collections engagement including SLA/KPI governance
- Partner with Sales, Customer Success, RevOps, Legal, Billing and Finance
- Drive process transformation leveraging automation, AI and analytics
- Serve as subject-matter authority for Credit & Collections