Creative Operations Manager

Skills

About the Role

You'll run the day-to-day operations of the in-house creative department, leading resourcing, scheduling and project tracking across brand campaigns, product launches, video, social, web, events and tutorials. You'll manage intake, assign work by capacity and skill set, run weekly resourcing meetings, and resolve conflicts before they become problems. You'll report to the CCO, manage a small team, work with freelancers and vendors, oversee budgets, and build AI-driven processes that help the team scale.

Requirements

• 5+ years in creative resourcing, traffic management, or project management; agency or production company experience strongly preferred
• Deep understanding of how creative work gets made and judgment to manage competing priorities
• Experience with resource management and project tracking tools (Asana, Monday, Airtable, or similar)
• Strong communication and facilitation skills
• Experience managing freelancers, vendors, and external production partners including budgets and timelines
• Ability to see the full picture across multiple concurrent workstreams
• Comfort operating in a fast-moving environment
• Experience working with multidisciplinary creative teams

Responsibilities

• Own resourcing and scheduling across the creative team
• Lead efforts while managing a small team
• Build and manage project tracking, intake process, and production calendar
• Run weekly resourcing meetings and facilitate prioritization decisions
• Track all active projects from brief through delivery
• Identify and resolve resourcing conflicts, bottlenecks, and competing deadlines
• Manage relationships with freelancers and external vendors
• Scope timelines and keep work moving through feedback and approval cycles
• Manage external production and contractor budgets
• Build and refine bespoke AI-driven processes that help the team scale