Consumer Device Safety and Risk Operations Specialist User Safety and Risk Operations

Skills

About the Role

You will build and operate the safety and risk model for consumer hardware from early requirements through launch. You will define incident workflows, escalation standards, regulated-case controls, tooling requirements, readiness plans, monitoring, and improvements based on operational data and product signals.

Requirements

• 8+ years of relevant experience in device safety product safety consumer hardware operations technical program management or a related field
• Experience building a complex safety or risk program from ambiguity through launch and scale
• Experience handling high-severity incidents regulated workflows sensitive customer information and time-critical escalations
• Ability to translate product engineering legal privacy and policy constraints into operational workflows
• Technical fluency with data flows telemetry access controls audit logs case systems automation and failure modes
• Experience using data to assess workflow health quality and risk
• Experience supporting consumer hardware connected devices or shared-environment products is preferred
• Experience with product-safety investigations recalls field failures safety advisories or hazardous-product handling is preferred
• Experience with privacy-sensitive data workflows warranty repair reverse logistics fraud or ownership disputes is preferred

Responsibilities

• Build the safety and risk operating model for consumer hardware
• Define incident taxonomies severity levels escalation criteria and closure standards
• Develop playbooks for product-safety incidents escalations advisories and corrective actions
• Design workflows for regulated and privacy-sensitive cases
• Translate operational needs into tooling case management data access monitoring logging and automation requirements
• Establish ownership boundaries across partner teams
• Build launch-readiness plans tabletop exercises training quality controls reporting and monitoring
• Use operational data customer signals telemetry and case outcomes to improve systems
• Determine where AI and automation can improve triage and response
• Stand up priority workflows through launch and transition them to durable operating teams

Benefits

• Medical dental and vision insurance for employees and families with employer HSA contributions
• Pre-tax Health FSA Dependent Care FSA and commuter accounts
• 401(k) retirement plan with employer match
• Paid parental medical and caregiver leave
• Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays paid office closures and paid sick or safe time
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily office meals and eligible meal delivery credits
• Relocation support for eligible employees
• Charitable donation matching and wellness stipends