Commercial Insurance Sales Manager
Tide is a UK-founded fintech business financial platform providing banking and financial-management services to small businesses and sole traders.
About Tide
Tide Platform Limited operates Tide, offering business accounts, payments, accounting and tax tools, savings, payroll, and business finance. Tide is FCA-authorised for electronic-money and payment services and is not itself a bank; its business bank accounts are provided through partner banks including ClearBank.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the insurance sales function, manage team leads and telesales agents, and improve the end-to-end sales process. You will monitor performance, coach teams, manage escalations, forecast revenue, support hiring and training, and maintain UK insurance compliance standards.
Requirements
- 7–10 years of B2C insurance sales experience
- At least 3 years of managerial experience leading sales teams
- Knowledge of B2C insurance sales and preferably sales into the UK market
- Experience designing and optimising sales processes
- Knowledge of outbound telesales, objection handling and data analysis
- Communication, interpersonal, leadership and coaching skills
- Experience meeting and exceeding sales targets
- Familiarity with CRM systems, dialers and call-monitoring tools
- Ability to manage multiple team leads in a fast-paced target-driven environment
- Familiarity with UK insurance regulatory and conduct requirements, including FCA principles
Responsibilities
- Lead the insurance sales function and telesales teams in Delhi NCR
- Improve sales scripts, objection handling, lead routing, follow-up cadence and CRM workflows
- Monitor sales performance, call metrics and KPIs
- Conduct call monitoring and quality reviews
- Set targets and run incentive and recognition programmes
- Handle escalations, objections and process exceptions
- Prepare performance reports and recommendations for senior stakeholders
- Set and refine revenue forecasts and targets with finance
- Support recruitment, onboarding and training for sales leaders and agents
- Collaborate with campaigns, product, business intelligence, compliance and support teams
- Ensure compliance with scripts, UK regulatory standards and quality standards
- Monitor competitor activity and UK B2C insurance trends
Benefits
- 25 days of paid annual leave
- Three paid days for volunteering or learning and development activities
- Health and dental insurance
- Mental wellbeing platform
- Office snacks, light food and drinks
- WFH equipment allowance