Commercial Account Onboarding Associate
Stablecoin rails for real-world payments.
Projects
About StraitsX
StraitsX is a Singapore-headquartered provider of regulated stablecoin and digital-payment infrastructure. It issues fiat-backed stablecoins including XSGD, XUSD, and XIDR, and provides settlement, wallet, dedicated virtual accounts, card issuance, QR-payment connectivity, OTC trading, and API services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage client onboarding from initial engagement through account activation. You will coordinate documentation and requirements with internal stakeholders, resolve onboarding issues, maintain compliance, track metrics and service levels, and recommend process improvements based on client feedback.
Requirements
- 1–2 years of experience in banking, financial services, fintech, payments, or Web3.
- Experience in corporate client onboarding, Know Your Business, or account operations preferred.
- Client experience and issue-resolution skills.
- Stakeholder management and clear client communication.
- Organizational skills and ability to manage multiple onboarding cases accurately.
- Data-driven operational improvement skills.
- Written and verbal English communication skills.
- Familiarity with CRM platforms and onboarding tools.
- HubSpot experience is an advantage.
Responsibilities
- Serve as the primary contact for clients throughout onboarding.
- Coordinate documentation and requirements with Sales, Compliance, Legal, and Account Operations.
- Facilitate compliant onboarding activities under internal policies and regulatory requirements.
- Streamline onboarding workflows and improve client experience.
- Track onboarding metrics, maintain records, and meet service-level agreements.
- Gather client feedback and recommend improvements to onboarding processes, systems, and products.