Client Success Manager

4 hours agoSeniorSalary: 135K - 155KNYC/Metro Area; Los Angeles Remote Full Time Customer Support Jobs by Aescape

Skills

Account Management B2b Client Success Csat Dashboard Hardware Hospitality Metric Partnership Renewal Retention Revenue Saas Wellness

Candidate Availability

Remote · United States · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will own a portfolio of hospitality and wellness accounts from go-live through renewal. You will improve session utilization through programming support, staff enablement, and coaching; lead quarterly business reviews; monitor account health; manage renewals; identify expansion opportunities; resolve operational issues; and relay partner feedback.

Requirements

3–5 years of client success, account management, or partnership experience in a B2B context
Experience managing accounts with measurable retention and growth outcomes
Experience with hospitality or wellness brands
Dashboard and metric analysis
Cross-functional collaboration
Ability to travel to partner sites 1–2 times per quarter

Responsibilities

Own hospitality and wellness accounts from go-live through renewal
Drive session volume and utilization through programming support, staff enablement, and coaching
Lead quarterly business reviews and present performance insights and growth plans
Monitor account health signals and address churn risks
Manage renewals and identify account expansion opportunities
Coordinate with Operations and Field teams to resolve partner issues
Relay partner feedback to Product and Marketing
Build executive relationships that support account growth and advocacy

Benefits