Client Success Associate
Pave Bank provides businesses with multi-asset banking services across multiple currencies, offering 24/7 access to global financial operations through a regulated commercial platform.
Funding history
About Pave Bank
Pave Bank offers businesses access to multi-asset and multi-currency banking services operating 24/7. The platform enables users to manage different types of digital and traditional assets through operational accounts, multi-asset accounts, and programmable banking features. As a regulated commercial bank licensed by the National Bank of Georgia, it combines technology-driven product design with banking regulatory standards.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will optimize client-success workflows, support client onboarding and adoption, monitor portfolio health, and identify expansion opportunities. You will collaborate with technology, operations, risk, and compliance stakeholders to address client priorities and ensure activities meet regulatory standards.
Requirements
- 3+ years of experience in customer relations, client success, account management, or a strategic client-facing role
- Experience in banking, digital banking, fintech, SaaS, or software
- Experience working within risk and compliance frameworks
- Data analysis using financial projections and health scores
- Experience managing international portfolios
- Communication and negotiation skills
- Fluent English
Responsibilities
- Design, implement, and optimize Client Success workflows
- Execute retention strategies and identify upsell and cross-sell opportunities
- Build onboarding and long-term adoption playbooks
- Represent client needs to Technology, Operations, and Compliance teams
- Ensure client activities and expansions align with regulatory standards
- Monitor client usage patterns and health scores
Benefits
- Equity in the company
