Client Success Analyst
n3xt inc is a Wyoming-chartered bank providing instant, programmable USD payments and full-reserve banking for B2B transactions. Its platform supports 24/7 settlement, digital dollar transfers, treasury operations, and integrations with digital assets.
Funding history
Investors
About n3xt inc
n3xt inc operates a fully reserved Wyoming-chartered special purpose depository institution focused on modern B2B payments. It provides an instant USD payment network with programmable, real-time settlement, 24/7 liquidity, verified counterparties, API integrations, and bank-managed accounts. Customer deposits are backed 1:1 by cash and short-term U.S. Treasuries, and the bank does not lend deposits. Its products include the N3XT Digital Dollar, a bank-issued tokenized dollar transferable on a public blockchain through allowlisted addresses, and N3XT MCP, which connects corporate banking environments to AI assistants for governed treasury intelligence, reconciliation, and payment automation. N3XT serves B2B businesses, institutional clients, merchants, treasury teams, and participants connecting traditional finance with digital assets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide multi-channel support for N3XT's clients, manage inquiries involving products, systems, onboarding, and payments, collaborate with Compliance, Bank Operations, Business Development, Engineering, and Infrastructure, support API integrations and certification workflows, test applications and APIs, assist with debugging, maintain public documentation, and contribute to process improvement and automation.
Requirements
- Bachelor's degree or 1-3 years of experience in customer support, integration, or onboarding.
- Banking, financial services, or fintech experience is a plus.
- Intercom experience is a plus.
- KYC or onboarding systems experience is a plus.
- API experience or knowledge is a plus.
- Experience using AI tools to solve technical problems is a plus.
- Basic scripting or query experience is a plus.
- Strong desire to improve and automate repetitive tasks.
- Ability to work independently with an entrepreneurial mindset.
- Startup experience is a plus.
Responsibilities
- Provide front-line multi-channel support via email, chat, and Intercom.
- Manage client support inquiries involving products, system issues, onboarding, and payments.
- Collaborate with Compliance, Bank Operations, Business Development, Engineering, and Infrastructure teams.
- Help define and streamline client onboarding processes.
- Support client and vendor integrations using API technologies.
- Maintain integration testing, certification, and go-live workflows.
- Test application and API versions to identify issues.
- Assist engineering teams with debugging.
- Create and maintain FAQs, user guides, and API documentation.
- Support process improvement and automation efforts.
Benefits
- Mission-driven fintech environment.
- Opportunity to make a significant contribution.
- Work with a diverse, global team.
- Professional development support.
- Competitive salary and benefits.