Client Operations Analyst APAC
Kaiko provides institutional-grade crypto market data, analytics, and indices. They serve financial institutions and crypto-native enterprises, offering solutions for trading, research, compliance, and risk management by providing reliable data from both centralized and decentralized markets.
About Kaiko
Kaiko is the global independent leader in digital asset market data, analytics, indices, and pricing for institutional investors, financial services firms, and regulators. Kaiko provides the foundational data infrastructure that bridges traditional finance and on-chain capital markets through regulatory-compliant and auditable data. For over 10 years, Kaiko has delivered the trusted, transparent, and actionable financial data that institutions need to navigate both centralized and decentralized digital asset markets. Kaiko's suite of data products includes: - DATA FEEDS: Market data feeds for front and mid-office operations, business intelligence, and risk management. - ANALYTICS SOLUTIONS: Proprietary data analytics solutions for risk analysis, fair value pricing for marking, and derivatives listings. - MONITORING SOLUTIONS: Market-level and blockchain solutions for surveillance and AML/CFT. Kaiko Indices delivers trusted benchmarks, custom indices, and calculation agent services to leading exchanges, issuers, and funds involved with crypto. These services power financial products and performance tracking, enabling clients to build and scale with confidence.
Skills
About the Role
You will manage client relationships and act as a technical account contact, supporting product implementation, usage, and custom deliveries. You will monitor production systems, respond to alerts, and coordinate fixes and post-mortems. You will gather client feedback, relay it to product teams, and support the sales cycle by validating solutions and contributing to proposals and go-to-market materials.
Requirements
- Bachelor's degree in finance, economics or related area preferred
- Excellent written and verbal communication skills
- High energy and comfort communicating on phone and video calls
- Creative problem-solving and diagnostic skills
- Diligence, attention to detail, and ability to multi-task and prioritize
- Ability to work independently and within a team
- Ability to meet short deadlines and demonstrate a strong sense of urgency
- Drive to exceed goals and achieve measurable results
Responsibilities
- Build and maintain relationships with existing clients
- Collaborate with external teams to facilitate client initiatives
- Engage with clients and internal stakeholders to support implementation and product usage
- Collect and relay client feedback to product managers
- Develop and deliver custom client-specific solutions
- Build, maintain and enrich the monitoring framework and react to alerts
- Support product launches with case studies and go-to-market strategy
- Communicate updates and resolutions for production fixes and conduct post-mortems
- Support sales by confirming solutions with prospects and building proposals
- Collaborate with stakeholders on solution design
Benefits
- 24 paid holidays
- Remote-friendly working arrangement
- Health insurance
- Contribution to monthly gym subscription
- Multiple team events
- Autonomy and entrepreneurial environment