Client Operations Analyst APAC (Singapore-based)
Kaiko provides institutional-grade cryptocurrency market data, analytics, and indices for financial institutions and enterprises.
Funding history
Projects
About Kaiko
Kaiko helps financial institutions access reliable crypto market data by providing comprehensive data feeds, analytics solutions, and regulatory-compliant indices. With it, you can analyze markets across 100+ exchanges, manage portfolio risk, and integrate blockchain data into traditional systems. Kaiko bridges traditional and digital finance ecosystems.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage client relationships and act as a technical account contact, supporting product implementation, usage, and custom deliveries. You will monitor production systems, respond to alerts, and coordinate fixes and post-mortems. You will gather client feedback, relay it to product teams, and support the sales cycle by validating solutions and contributing to proposals and go-to-market materials.
Requirements
- Bachelor's degree in finance, economics or related area preferred
- Excellent written and verbal communication skills
- High energy and comfort communicating on phone and video calls
- Creative problem-solving and diagnostic skills
- Diligence, attention to detail, and ability to multi-task and prioritize
- Ability to work independently and within a team
- Ability to meet short deadlines and demonstrate a strong sense of urgency
- Drive to exceed goals and achieve measurable results
Responsibilities
- Build and maintain relationships with existing clients
- Collaborate with external teams to facilitate client initiatives
- Engage with clients and internal stakeholders to support implementation and product usage
- Collect and relay client feedback to product managers
- Develop and deliver custom client-specific solutions
- Build, maintain and enrich the monitoring framework and react to alerts
- Support product launches with case studies and go-to-market strategy
- Communicate updates and resolutions for production fixes and conduct post-mortems
- Support sales by confirming solutions with prospects and building proposals
- Collaborate with stakeholders on solution design
Benefits
- 24 paid holidays
- Remote-friendly working arrangement
- Health insurance
- Contribution to monthly gym subscription
- Multiple team events
- Autonomy and entrepreneurial environment
Hiring Process
Interview with the Hiring Manager (45 min); cross-team interviews with 2 team members (30 min); interview with the Operations Team (45 min); offer and reference check.