Customer Operation Manager
KodyPay, also known as Kody, offers an all-in-one platform to simplify in-person commerce for businesses. It provides a suite of products including intuitive payment solutions, instant access to funds with the KodyCard, and powerful management and analytics tools. Partnering with Adyen N.V., Kody enables businesses to accept a wide range of payment methods, streamlining operations for both merchants and customers.
Maintainer signals as of 8/14/2026
Funding history
Investors
About KodyPay
KodyPay Ltd, registered in England and Wales, provides a comprehensive, all-in-one platform designed to simplify in-person commerce for businesses, particularly in the hospitality and retail sectors. The company's offerings include a suite of intuitive payment solutions such as terminals and online ordering, instant cash access via the KodyCard, and robust management tools with built-in loyalty and analytics features for understanding customer behavior. Through a partnership with financial services provider Adyen N.V., Kody supports a wide array of payment methods, including major credit cards and digital wallets like Apple Pay and Google Pay. The platform aims to enhance profit margins by improving the efficiency of the payment ecosystem, while also emphasizing personal customer service and handling processes like payment management, returns, and Know Your Customer (KYC) checks.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage customer operations and support clients throughout their journey. You will handle customer inquiries, manage onboarding and technical implementations, conduct training, maintain operational documentation, collaborate with cross-functional teams, ensure regulatory compliance, analyze feedback and trends, and build strong client relationships.
Requirements
- Experience in customer operations, client success, account management, or related roles in fintech or payment processing
- Excellent communication and interpersonal skills
- Analytical and problem-solving abilities
- Attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with HubSpot and Intercom
- Proficiency in Microsoft Office or Google Workspace
- Willingness to collaborate across different time zones and cultural contexts
- Customer service and continuous improvement knowledge
Responsibilities
- Serve as the main point of contact for customer inquiries and issues
- Manage client onboarding, setup, and technical implementations
- Conduct training sessions and develop educational materials
- Maintain documentation of customer interactions and operational workflows
- Collaborate with cross-functional teams to optimize processes and improve customer satisfaction
- Ensure compliance with relevant regulations and company policies
- Analyze customer feedback and trends to recommend improvements
- Build and nurture client relationships
Benefits
- Health insurance covering medical and dental care
- Work in a new office space in Admiralty
- Competitive performance bonus
