Client Operations Associate
River Financial Inc. operates a Bitcoin financial platform for individuals, businesses, and private clients. It provides Bitcoin buying and selling, recurring purchases, custody and transfers, cash interest paid in Bitcoin, and banking-related features.
Maintainer signals as of 8/14/2026
Funding history
About River Financial Inc.
River Financial Inc. is a Bitcoin-focused financial services company offering a platform to buy, sell, hold, send, and receive Bitcoin. Its services include zero-fee recurring Bitcoin purchases, Bitcoin interest on cash held through Lead Bank, direct deposit and bill payment features, full-reserve Bitcoin custody with published proof of reserves, and tax and performance reporting. River serves individual investors, businesses such as corporations and mining operations, and private clients including family offices and high-net-worth individuals.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will interface directly with clients to manage questions and feedback about products and services, analyze trends in client activity and inquiries, develop operational efficiencies, refine business rules and automations, and coordinate with internal teams to support business needs and improve the client experience.
Requirements
- Work effectively in a fast-paced fintech startup environment
- Collaborate and problem-solve well
- Customer-facing experience preferred
- Communicate effectively with clients
- Adapt to changing priorities and balance multiple tasks
- Identify trends in data and make decisions based on analyses
- Excel or Google Sheets experience is a plus
- SQL experience is a plus
- Product management experience is a plus
- Degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems preferred
Responsibilities
- Interface directly with clients to manage questions and feedback about products and services
- Analyze and identify trends in client activity and inquiries
- Identify and develop operational efficiencies to scale the business and processes
- Refine business rules, automations, and communication methods across Client Operations
- Act as a liaison between clients and Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services teams
- Support business needs, improve the product, and enhance the client experience
Benefits
- Competitive compensation and equity
- Unlimited PTO
- Medical, dental, and vision insurance
- 401k
- Fully remote option for West Coast candidates in PST
