Client Executive Sales Trading
IG Group is a FTSE 250 online trading platform (CFDs, forex, shares) that launched spot crypto trading in 2025 and acquired crypto exchange Independent Reserve in 2026.
Maintainer signals as of 8/14/2026
About IG
IG Group Holdings plc (LSEG: IGG) is a London-headquartered FTSE 250 online trading platform offering CFDs, forex, shares and ~19,000 markets. It launched spot crypto trading for UK retail in June 2025, obtained FCA cryptoasset registration in October 2025 (50+ coins by May 2026), and completed the acquisition of crypto exchange Independent Reserve on 30 January 2026.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the primary service contact for premium clients, respond to inquiries across multiple channels, coordinate issue resolution, maintain CRM records, monitor client satisfaction and retention risks, provide market updates and product education, and identify suitable cross-selling and upselling opportunities.
Requirements
- Experience in client service, account management, or financial services
- Understanding of trading products, platforms, and market dynamics
- Experience in regulated financial environments is preferred
- Proficiency with CRM systems and service management tools
- Bachelor's degree is preferred
- Strong client-centric mindset and problem-solving ability
- Excellent communication across phone, email, video, and messaging platforms
- Ability to manage multiple priorities under pressure
- Commercial awareness
- Ability to build credibility with premium clients
Responsibilities
- Serve as the primary service contact for a premium client portfolio
- Respond to client inquiries, issues, and service requests
- Coordinate with Dealing, Product, and Operations teams
- Monitor client health indicators and escalate retention risks
- Maintain comprehensive client records in the CRM
- Contribute to team SLA performance and desk coverage
- Participate in desk coverage during trading hours and peak periods
- Conduct regular client check-ins
- Provide market updates, platform guidance, and product education
- Identify cross-selling and upselling opportunities
- Log opportunities for tracking
Benefits
- Flexible Benefits Package equal to 12% of salary
- Private medical cover for the employee and family
- Life insurance
- Contribution to gym memberships
- 25 days of holiday plus one birthday day and two voluntary-work days
- Option to buy or sell holiday days
- Unlimited LinkedIn Learning access
- Global and local onboarding process
- Employee networks with an annual events and projects budget
- Enhanced maternity, paternity, and shared parental pay and leave
- Support and benefits for parents
- Option to participate in and create ESG initiatives
