Chief Operating Officer
Airtm helps users move money across borders by providing a digital dollar wallet and peer-to-peer exchange platform.
Funding history
About Airtm
Airtm helps freelancers, entrepreneurs, and businesses move money across borders by providing a digital dollar wallet and peer-to-peer exchange platform. With it, users can receive payments from global platforms, convert to local currency through multiple payment methods, and access US virtual banking services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will join the executive team and lead Airtm's operations, overseeing day-to-day activities across customer support, data and analytics, compliance, and internal processes. You will work with the CEO and senior leaders to turn strategy into actionable operational plans, optimize processes to support expansion into new markets, foster cross-functional collaboration, set and report on KPIs, and build and mentor a high-performing operations team. The role is remote with quarterly travel for team meetings.
Requirements
- Bachelor's degree in Business Administration, Finance, or a related field; MBA or advanced degree is a plus
- At least 10 years in senior leadership roles within fintech or financial services, focused on operations and scalability
- Experience leading cross-functional teams in a fast-paced, global environment
- Strong strategic thinking and problem-solving abilities
- Excellent communication and interpersonal skills
- Data-driven mindset with proficiency in analytics
- Willingness to travel quarterly for team meetings
Responsibilities
- Provide leadership to the operations team, overseeing day-to-day activities and driving continuous improvement across customer support, data and analytics, compliance, and internal processes
- Collaborate with the CEO and senior leaders to develop and execute the strategic plan
- Translate strategic goals into actionable operational plans
- Optimize processes, streamline workflows, and enhance scalability to support expansion into new markets
- Foster communication and collaboration among engineering, product development, growth, and finance
- Establish, track, analyze, and report on KPIs to the executive team
- Build and mentor a high-performing operations team and implement training programs
Benefits
- Remote work