Capacity Planning Lead
PolymarketVisit Polymarket website
Polymarket is a decentralized information markets platform that lets users bet on the outcome of real-world events.
Maintainer signals as of 9/25/2026
1280 Lexington Avenue, New York, USA, United States
Funding history
About Polymarket
Polymarket is an information markets platform where users can trade on the outcomes of various events, leveraging the power of free markets to forecast the future. It provides a mechanism for users to bet on real-world events and earn money based on the outcomes.
Skills
About the Role
You will build and own workforce management for customer experience. You will forecast demand, create staffing and capacity models, design coverage strategies, prepare for demand spikes, manage vendor commitments, hire a Real Time Analyst, and select and implement a WFM platform.
Requirements
- Workforce management
- Capacity planning
- Forecasting
- Spreadsheet modeling
- Vendor management
- BPO management
- Scheduling
- Headcount modeling
- AI automation
- Assembled
- NICE
- Verint
- Calabrio
Responsibilities
- Build and maintain forecasts across channels, queues, and BPO partners
- Own headcount and capacity models for in-house and outsourced staffing
- Design shift patterns, coverage models, and flex strategies
- Build event-readiness playbooks and rapid-response frameworks
- Translate forecasts into vendor SOW requirements and staffing calls
- Hire and develop the Real Time Analyst
- Evaluate, select, and implement a WFM platform
Benefits
- Equity
- Unlimited PTO
- Health coverage
- Vision coverage
- Dental coverage
- 401k match
- MacBook Pro
- Display
- Accessories