Business Analyst
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
Maintainer signals as of 9/2/2026
Funding history
Investors
Projects
About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will facilitate discussions with business stakeholders and technical teams to define requirements processes and solution designs. You will lead Customer Journey discovery sessions, translate needs into delivery artifacts, coordinate releases, support testing and adoption, and identify opportunities to improve customer and employee experiences.
Requirements
- Bachelor’s degree in Finance Business Administration Economics Computer Science or a related field or equivalent experience
- 3+ years of experience managing business process change and technology implementation projects
- Experience in business analysis
- Familiarity with SDLC methodologies Agile SCRUM and Waterfall
- Strong critical thinking and verbal and written communication skills
- Working understanding of Salesforce Service Cloud or Experience Cloud
- Familiarity with Jira Jira Service Management Gainsight or professional services tools
- Knowledge of customer journey processes including case management onboarding success enablement delivery renewals and entitlements
- Experience with process mapping user acceptance testing release readiness production handoffs or change and adoption activities preferred
- Experience with Google Enterprise Application Suite Microsoft Office Smartsheet and Lucidchart preferred
- Experience with Atlassian tools and cross-functional teams preferred
Responsibilities
- Facilitate strategic conversations with business stakeholders and technical teams
- Define and document business requirements processes and solution designs
- Lead Customer Journey discovery sessions and use case definition
- Translate requirements into epics features user stories and acceptance criteria
- Facilitate user acceptance testing and business validation
- Coordinate production readiness deployments handoffs and post-release support
- Manage multiple initiatives and report delivery progress
- Document current-state and future-state processes
- Identify process and experience improvement opportunities
- Facilitate demonstrations and training activities
- Support change management and adoption plans
Benefits
- Flexible work environment
- Employee Resource Groups
- Regular company and team bonding events
- Generous PTO and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations
- Global volunteering and community initiatives