Product Operations Specialist
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
Maintainer signals as of 9/2/2026
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will turn product decisions into clear operating plans, coordinate testing and launch readiness, maintain project visibility, and keep risks and commitments on track. You will investigate customer issues, manage escalations, analyze recurring friction, and build AI-powered workflows and self-service tools.
Requirements
- 3+ years of experience in product operations program management customer experience technical support consulting or another customer-facing analytical role
- Process-oriented approach to organizing ambiguous cross-functional work
- Experience using AI to automate analyze or build work solutions
- Ability to use qualitative feedback and data to identify patterns size problems and measure outcomes
- Precise and empathetic written communication skills
- Ability to take ownership and drive clarity across stakeholders
- Technical fluency with APIs integrations debugging or data analysis
- Experience in B2B SaaS travel fintech or another operationally complex product
Responsibilities
- Manage launch lifecycle activities including customer testing readiness change management documentation and communication
- Maintain Linear for projects owners milestones dependencies status and product decisions
- Triage product-related customer issues across email and chat and manage escalations to resolution
- Analyze support trends and customer feedback to identify root causes and recommend actions
- Build AI-powered workflows automations knowledge systems and self-service experiences
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical dental and vision insurance coverage
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office meals snacks and drinks
- Relocation expense coverage to New York City or San Francisco
- Life AD&D and disability coverage
- Fertility drug coverage
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension with salary sacrifice option