Branch Manager
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead daily branch operations, coach and motivate branch employees, and achieve business, operational-efficiency, and service targets. You will ensure regulatory compliance, grow customer relationships, resolve escalations, and collaborate with stakeholders on distribution initiatives and campaigns.
Requirements
- Leadership or supervisory experience in retail banking or financial services
- Sales performance
- Operational compliance
- Customer service
- Consumer banking products
- Wealth management
- Financial regulations
- Interpersonal communication
- Stakeholder management
- Analysis
- Problem-solving
- Decision-making
Responsibilities
- Lead and manage daily branch operations
- Achieve business targets, operational efficiency, and service excellence
- Coach, mentor, and motivate branch employees
- Ensure compliance with regulatory requirements, internal policies, and risk-management guidelines
- Drive customer acquisition, retention, and relationship-deepening strategies
- Resolve complex customer escalations
- Collaborate with stakeholders to execute distribution initiatives and campaigns