Assistant Vice President Channel Management and Experience Digital
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will shape roadmaps for internet banking mobile banking and future digital touchpoints. You will lead initiatives that improve customer experience engagement and digital adoption while applying AI and emerging technologies to digital banking. You will use customer insights behavioral analytics and market trends to guide strategy. You will manage initiatives from business case development through requirements testing rollout and post implementation evaluation and monitor channel performance to drive continuous improvement.
Requirements
- Degree in Business Information Systems Computer Science Engineering or a related discipline
- Minimum 6 to 8 years of experience in digital banking digital product management customer experience digital platforms or related fields
- Experience delivering digital transformation or customer facing technology initiatives
- Strong understanding of digital banking customer journeys platform management and customer engagement
- Strategic thinking analytical and problem solving skills
- Ability to translate customer needs business objectives and technology capabilities into practical solutions
- Strong stakeholder management and communication skills
- Strong interest in AI and emerging technologies in digital banking
- Experience with data analytics automation AI tools or digital innovation initiatives is advantageous
- Customer centric and self motivated approach
Responsibilities
- Shape roadmaps for digital channel capabilities
- Lead customer experience engagement and digital adoption initiatives
- Identify opportunities to apply AI and emerging technologies
- Drive channel transformation platform enhancements and future capabilities
- Use customer insights behavioral analytics and market trends to inform strategy
- Translate strategic objectives into executable initiatives
- Lead initiatives from concept through implementation and evaluation
- Monitor channel performance and customer outcomes
- Support customer experience resiliency incident management and operational activities
